Overview
skySchedule is the AI scheduler for senior living and healthcare, part of skyWorkforce by Skypoint AI. Powered by skyAgent, it builds the weekly schedule, fills open shifts, and flags overtime risk — while schedulers stay in command. Operators get a desktop workspace per community. Staff get a mobile app to pick up shifts, set availability, and respond to offers. Every agent action can be set to suggest, confirm, or run autonomously, and is written to an append-only audit trail.Why skySchedule Delivers Better Outcomes
Fill the Board, Not the Inbox
Recurring templates, autofill by named priority, and an open-shift waterfall replace last-minute phone trees.
Staff Stay in the Loop
A staff portal and installable PWA let people accept or decline offers, post availability (including rotating patterns), and message the team — with push notifications.
skyAgent Inside
Ask who is working, generate or autofill a week, invite or deactivate staff, and get how-to answers. Writes are gated; reads stay scoped to the selected location.
Compliance at Publish
Ratios, credentials, overtime, HPPD, and zone coverage are checked before a schedule goes live — not after a surveyor asks.
Key Capabilities
Weekly Schedule Grid
Compact grid for large rosters, day / week views, a printable daily who’s-working roster, and a global location switcher. Shifts color by day, evening, or night using per-location period ranges. Facility timezone and 12h/24h preference apply everywhere.
Templates, Recurrence & Autofill
Staffed schedule templates, create-from-scratch editors, standing weekly patterns, configurable rotation cadence, and batch create for open shifts. Autofill follows a per-position, per-community priority list you can name, drag-reorder, or reset. Locations can require staff to have set availability before they are auto-assigned.
Open-Shift Waterfall
Rank candidates (full-time before part-time before PRN, float, then agency), send SMS offers in rounds, and widen the callout through timed escalation. See who was offered a shift and how they replied. Predictive ranking estimates likelihood to accept and remaining weekly capacity. Offers do not go out for a shift that already started.
Callouts & Late Clock-In
One intake path for callouts from phone, SMS, app, or agent — the replacement shift opens and the waterfall starts. Late HRIS punches can stay quiet at the first threshold, then alert and optionally send coverage offers at the second.
Staff Portal & Availability
Staff view their schedule, pick up open shifts, accept or decline (with a decline reason), and set willing hours. Rotating availability covers patterns such as every other Sunday. Managers can edit availability, apply one template in bulk, grant dated time-off, and exempt a person from the availability rule.
Overtime Controls
Per-location overtime policy, hold OT pickups for manager approval (surfaced in Needs Review), and enforcement modes that block, warn, or escalate. Unstarted shifts of a departing staff member return to the open pool.
Credentials & Compliance
Credential expiry alerts at 90/60/30/14/7/0 days. Publish-time validation against ratio, credential, OT, HPPD, and zone min-headcount rules. Labor cost rollups compare projected vs actual at portfolio, community, role, and shift.
Staffing Models & Census
Import or export staffing models (creating missing positions and locations on confirm). Drive models from occupancy (including August Health). Open coverage gaps for any model position with a clear meaning for each coverage cell.
Float Pool & Agency
Cross-community float pools and agency vendor onboarding with credential checks and invoice reconciliation.
Communications
Community feed with reactions, polls, and audience-targeted posts; 1:1 messaging with photos; message teammates by shift or schedule. Web and native (Expo) push for new messages and offers.
HRIS & Attendance
Roster, attendance, and PTO sync with sandbox filters, a position picker, visible exclusions, nightly cadence, and a stop control. Surface shifts that were worked but never rostered so they can be fixed.
skyAgent & skyBrain
Location-scoped assistant for who is working, hours, unscheduled staff, and product how-to. Generate/autofill and staff invite/edit/deactivate are gated. Dual-role users can switch between the admin app and their staff view.
How a Week Gets Built
1
Model the community
Positions (with optional sub-positions), staff types, rotation anchors, day/evening/night ranges, and a staffing model tied to census or occupancy.
2
Generate a draft
Expand templates and recurring patterns. Autofill open slots by the named fill order. Recurring rotation weeks align to the schedule week you actually publish.
3
Fill the gaps
Open shifts enter the waterfall. Callouts and late clock-ins open replacement work. Staff accept or decline from the PWA; managers can require approval to cancel a published shift.
4
Publish with checks
Compliance, credentials, overtime, and zone coverage are validated. skyAgent actions stay on the decision log. Export the branch schedule to Excel, filtered by member, position, or period.
Staff Experience
Published-shift cancellation can require manager approval. Shift tiles stay readable when cancelled.
Business Impact
Fewer Open Shifts
Waterfall, predictive ranking, and availability-aware autofill put the next-best person in front of the scheduler.
Less Overtime Surprise
OT holds, late-punch coverage, and publish-time checks catch risk before payroll.
Survey-Ready Staffing
Ratios, credentials, HPPD, and CMS PBJ-oriented reporting stay on the same record as the live schedule.
One Workforce Suite
Hire in skyHire, train in skyLearn, verify credentials in skyVerify, place only eligible staff in skySchedule.
Who Benefits
Schedulers & Staffing Coordinators
Build, autofill, and repair the week from one grid with location switching and an Offered tab for in-flight offers.
DONs & Executive Directors
Needs Review, overtime approvals, callout escalation, and dashboard trends versus a trailing four-week average.
Floor Staff
Pick up work on a phone, set availability once, and get notified when a shift is offered.
Multi-Site Operators
Per-community staff types, timezones, OT policy, and float pools — with custom roles and per-action scheduling permissions.
Platform Integration
- HRIS — Roster, punches, and PTO into the schedule and attendance views
- August Health — Occupancy-driven staffing models and census-aware recommendations
- PointClickCare / MatrixCare — Census snapshots for HPPD and ratio status (where connected)
- SMS & Email — Configurable offer, assignment, accept/decline, and invite notifications
- Microsoft Entra ID — Enterprise SSO; B2C email/password provisioning from the admin Users page
- skyHire / skyLearn / skyVerify — Candidate-to-roster and credential-aware placement
- skyAgent — Shared agent layer across skyWorkforce