Overview
skyChat is the Secure and Private AI Assistant Built for Senior Living, part of the Skypoint AI for Senior Living 365 Suite.
Staff lose time searching SharePoint, binders, and emails for policies, SOPs, and regulatory guidance. skyChat connects your organization's knowledge, documents, and data into one secure assistant, with specialized agents, analytics, voice, and multilingual support.
It also does the work: redline a vendor agreement with tracked changes, revise an attached deck or workbook, chart census numbers, or extract tables from a PDF, and get the finished file back, produced inside your tenant under the same permissions and audit trail.
Designed for Senior Living Use Cases
State regulations, emergency preparedness, infection control, incident reporting, and medication protocols.
Move-in/move-out procedures, templates, dining standards, activity planning, and daily checklists.
Floor plans, rates, competitive talking points, follow-up templates, and brand materials.
Handbook questions, onboarding, benefits, training materials, and interview support.
Why skyChat?
| Challenge | skyChat Solution |
|---|---|
| Policies and data scattered across systems, SharePoint, and Google Drive | Unified search across communities and knowledge sources with automatic sync |
| Staff waste time looking for answers | Instant answers with accurate citations |
| Generic AI tools charge per user and don't fit senior living | Agents built for senior living operations |
| Risk of incorrect or unauthorized information | Enterprise security with granular role-based access |
| Slow adoption of complex software | Simple chat interface with premium support |
| No visibility into AI adoption | Built-in usage analytics with export |
| Document work still done by hand | Agents that produce real Word, PowerPoint, Excel, and PDF files |
| Locked into one AI vendor | Choice of OpenAI, Google, or Anthropic models per instance |
| Recurring reports tie up staff | Background and scheduled runs |
AI Agents for Your Teams
Ready in every organization as the default agent for every role, so staff start with no setup. Admins can set another default or disable it, but not delete it.
Day-to-day, sales, and administrative questions, with web search and an advanced reasoning mode.
Analyzes policies, SOPs, emergency plans, and HR and compliance files, with inline source citations.
Ask plain-English questions about occupancy, census, staffing, and financial KPIs and get structured results.
Natural-language queries over Microsoft Fabric using your existing Microsoft credentials for permission-aware access.
Plans and carries out requests: reading files, searching knowledge, calling connected systems, and producing documents. Runs on OpenAI, Google, or Anthropic models with admin-configured Fast, Standard, and Pro tiers.
Where enabled, team members create private agents with their own instructions, model, and knowledge.
Address any agent with an @ mention, or let skyChat route the question.
Knowledge Sources & Integration
Sync and search selected SharePoint folders, kept current with incremental sync.
Sync Google Drive, including shared drives, with Docs, Sheets, and Slides made searchable.
PDF, Word (including .doc), Excel, PowerPoint, HTML, Markdown, images, Google files, and code and config files. Scanned PDFs are read with built-in OCR.
Keyword, semantic, and vector matching for accuracy across large stores, with citations showing each document's revision date. When several versions of a policy exist, the newest governs the answer and the reply names that version and its date.
Add governed connections by name from a catalogue of publisher-hosted servers, including one-click third-party connectors (Square, Plaid, Make, Bird, WorkOS, Exa, Apify, Grafana, Semgrep, Stytch, Jam, Globalping, and Simplescraper) and Skypoint connectors such as skyComply and a read-only WelcomeHome connector. Admins control which services, roles, and tools each connector may use.
Use Microsoft Work IQ as a connector, authorized with each person's own Microsoft sign-in.
Use approved agents, skills, and knowledge from external AI clients, under the same roles and audit trail.
Publish a named set of skills and connectors so teams find everything for a job together.
Features That Improve Community Productivity
One Workspace for Questions and Work
Chat and Cowork modes, a Tasks view for tracking longer work, and skyBrain insight tabs sit in one workspace, so staff ask questions, hand off work, and follow it in one place.
Real-Time Streaming Responses
Answers stream as they are generated, showing elapsed time and steps. Pause, resume, stop, or redirect them; retry keeps the previous answer, and answers survive a page reload.
Voice-Enabled Conversations
Hands-free access for mobile directors and care teams, with multiple voices, web search, admin-configurable guidelines, and visual status indicators.
Document Upload and Analysis
Upload policies, audits, or training guides and ask questions about them instantly.
Cowork Mode: Finished Work, Not Just Answers
Switch the composer from Chat to Cowork and skyChat can change files as well as read them:
- Redline Word documents with real tracked changes under a named author, or add review comments without altering text
- Revise attached PowerPoint decks and Excel workbooks in place, leaving untouched parts identical
- Create branded Word documents, decks, workbooks, and PDFs
- Draw inline charts from figures in the conversation
- Extract PDF tables as real data
- Run analysis code in an isolated sandbox with no network access
Every document is rendered and checked for blank pages, then repaired before delivery. skyChat asks clarifying questions when a choice is missing, and destructive actions pause for approval.
Projects
Group conversations under standing instructions and shared knowledge so long-running work keeps its context. A project can be shared with specific people or made visible to the whole organization, and supports stars, archiving, and read-only sharing with members.
Artifacts
Tables, summaries, and drafts are saved as artifacts you can title, find, share, or withdraw. Generated files open beside the chat with live previews, a Files tab lists them, and any file can be saved to Google Drive, SharePoint, Box, or Dropbox.
Drafted emails, letters, and memos appear as cards with recipients, subject, and a formatted body that copy cleanly into Outlook or Word or open in your mail client.
Background and Scheduled Runs
Close the tab and a queued request keeps running. Put runs on a cadence from the Schedules page, starting from templates such as Daily briefing or Weekly review, and get notified when they finish.
Conversation Management
Bookmark, pin, search, and export conversations; share them via secure links or read-only with project members; get suggested follow-ups; and jump anywhere with the ⌘K or Ctrl+K command palette. Math notation renders and unsent drafts are kept.
Multilingual Support
Available in English, Spanish, and French, with the interface adapting to the selected language.
Personalization
Choose dark or light theme, voice model, per-conversation model, and your own default agent.
Admin Control Center
Corporate and IT teams maintain full control of the AI environment:
Access & Permissions
| Capability | Description |
|---|---|
| User Management | Add users and assign roles across instances, including in bulk |
| Role Management | Create custom roles for each team |
| Agent Assignment | Control which agents each role can access; unassigned roles see all enabled agents |
| Permission Editor | Edit exactly what a role may do |
| Connector Permissions | Grant roles access to specific connectors and tools |
| View as Role | Preview the product as a role sees it, never exceeding your own access |
| Scoped Assignments | Assign roles globally, per tenant, or per instance; access is the union of assignments |
| Pipeline Setup | Configure data pipelines with clearly marked required fields |
Branding & Customization
| Capability | Description |
|---|---|
| Appearance | Logos, brand images, and theme colors, pinned for everyone or set as overridable defaults |
| Voice Configuration | Default voice model, instructions, and guidelines |
| Language | Default language (English, Spanish, or French) |
| SEO & Metadata | Page title, description, keywords, and favicon |
Knowledge Management
| Capability | Description |
|---|---|
| SharePoint Connectors | Connect and sync SharePoint libraries |
| Google Drive Connectors | Connect and sync folders and shared drives |
| Sync Management | Monitor status and history and trigger manual syncs |
| Connector Directory | Add publisher-hosted connections and control which an instance may use |
| Egress Allowlist | Decide which outside services connectors may reach |
| Project Knowledge | Attach reference material and instructions to a project |
Agents, Models & Skills
| Capability | Description |
|---|---|
| Model Provider | Choose OpenAI, Google, or Anthropic for the instance; unconfigured providers are refused, not silently failed |
| Tier Configuration | Set the model and reasoning effort behind Fast, Standard, and Pro |
| Default Agent | Set the organization's default agent; New Chat keeps the agent each person picked |
| Skills | Author reusable instruction sets with categories and run history |
| System Prompts | Maintain versioned base instructions and see how prompt layers are ordered |
| Organizational Memory | Review what skyChat has learned about your organization; approving shared memory is a separate permission |
Governance & Compliance
| Capability | Description |
|---|---|
| Audit Trail | Searchable admin changes with before and after snapshots, plus agent turns, tool calls, skill runs, and sign-ins, recorded without content |
| Sensitivity Labels | Label conversations, projects, and memory as General, Internal, or Restricted |
| Data Retention | Per-instance retention across conversations, uploads, files, and run history |
| Legal Hold | Suspend deletion for a conversation or instance |
| Sensitive Data Redaction | Personal and health identifiers stripped from audit records automatically |
| Approvals | Require confirmation before destructive or write actions |
| Usage Budgets | Cap per-turn and daily spend, with tighter limits on unattended runs |
Insights & Analytics
| Capability | Description |
|---|---|
| Usage Overview | Active users, conversations, and message trends |
| Agent Analytics | Most-used and most effective agents |
| Prompt & Topic Analysis | What teams ask about, revealing knowledge gaps |
| Export | Download analytics as Excel or PDF |
| Date Range Filtering | 7, 30, or 90 day views |
Platform Administration
| Capability | Description |
|---|---|
| Domain Mapping | Map custom domains to instances |
| Feature Availability | Plugins and scheduled runs are always on; the skyChat workspace and Cowork are on by default with administrator control; personal agents, personal connectors, code execution, and background runs are enabled per instance |
| Workspace Switching | Move between tenants and instances from the top bar |
Business Benefits for Senior Living Operators
Accurate answers in seconds.
Policy information stays accurate and consistent.
New hires learn faster with reliable answers.
Centralized configuration keeps every community on the same standards.
Institutional knowledge reaches every region and community.
Track adoption and agent effectiveness to find training opportunities.
Redlines, deck revisions, and workbook updates come back as finished files.
Help & Support
Submit, categorize, and track support tickets from inside skyChat, with file attachments and comment threads through resolution.
Security You Can Trust
Microsoft Entra ID or Google SSO
Multi-tenant data isolation
HITRUST r2 and SOC 2 Type 2 certified
Users see only the agents and data their role permits.
No training on your data, and sessions renew quietly.
Microsoft Azure and Google Cloud with encryption in transit and at rest.
Code and document tools run sandboxed without network or credentials, and every run is recorded.
Activity is logged without question or answer text, and identifiers are redacted.
Per-instance retention deletes data on your schedule; legal hold suspends it.
The skyChat Advantage
skyChat is purpose-built for senior living: specialized agents, SharePoint and Google Drive knowledge, Cowork document editing, your choice of AI model, projects and scheduled runs, analytics, role-based access, retention and audit controls, voice, and multilingual support in one secure assistant.