Overview
Contracts Done. Not Just Signed.
skyCLM is Skypoint's enterprise eSignature and contract lifecycle management platform for healthcare, available as SaaS or self-managed.
It covers the whole agreement life, from signing to clauses, approvals, negotiation, obligations, renewals, and terminations, on one repository and audit trail.
Part of the Skypoint AI Platform "365" Product Suite
The Problem We Solve
| Challenge | Impact on Your Organization |
|---|---|
| Paper-based or fragmented signing | Slow turnaround and lost documents |
| Contracts tracked in shared drives and spreadsheets | Missed renewals and revenue leakage |
| Lack of audit-ready evidence | Compliance exposure in surveys, audits, and disputes |
| Disconnected signing and contract systems | Duplicate entry and broken handoffs |
| Inconsistent multi-site governance | Uneven processes |
| Stale or orphaned envelopes | Clutter and unintended signing risk |
Our Solution
| Capability | Benefit |
|---|---|
| Enterprise eSignature plus contract lifecycle management | One system of record before, during, and after signing |
| Intake from SharePoint, email, local files, and ZIP archives | Existing contracts in one governed repository |
| AI field detection and signer suggestions | Envelopes prepared in seconds |
| Scheduled single and bulk sending | High-volume sends at the right time |
| Renewal alerts, amendments, and negotiation | Renewals caught early and cleaner negotiation cycles |
| Audit certificates with ISP and geolocation | Defensible evidence on every envelope |
| skyAgent assistant | Plain-language answers instead of hunting through screens |
| User groups, obligations, and contract families | Team-based sharing and nothing missed after signature |
How It Works
Upload PDF documents to create a signing envelope.
Add signers with sequential or parallel routing.
Place signature, initials, date, text, and checkbox fields, or let AI suggest them.
Send via email, SMS, or WhatsApp.
Signers sign from any device.
The audit trail is sealed and the document archived with configurable retention.
Key Capabilities
One platform for move-ins, provider agreements, consent forms, and business documents, configured per segment without custom development.
HIPAA compliant on HITRUST r2 infrastructure, with ESIGN Act signatures, PAdES, audit certificates, and configurable retention.
AI field placement, document classification, signer recommendations, summaries, and anomaly detection.
Bulk send, SkyForms, workflow builder, identity verification, comments, packet signing, and scheduled sending.
Clause libraries, approvals, negotiation, obligations, renewals, amendments, and terminations on the same records as signing, with 90-day expiry views and inline renewal alerts.
Grant named groups access to contracts and envelopes, with audited changes and CSV or Excel user import.
Restated-contract amendments with approval workflows, plus a counterparty negotiation panel in the signing experience for counter-proposals.
Reach signers by email, SMS, and WhatsApp with automated reminders; notifications about your own actions are suppressed.
Central storage with AI extraction of parties, dates, amounts, and key terms, plus renewal and expiry alerts.
Coordinate residents, family, POA holders, physicians, and staff with sequential or parallel routing.
Connect with 250+ healthcare systems through skyData, plus SharePoint, WelcomeHome, and a DocuSign REST API compatibility layer for migration.
Contract Lifecycle Management
Contracts share their repository, access model, and audit trail with signing, so an envelope keeps its history as a managed contract.
Numbered contracts with an audited status ladder, written in the editor or started from an uploaded PDF or Word file (Beta).
Import from SharePoint, a forwarding email address, uploads, or ZIP archives, with duplicate skipping and automatic OCR.
Standard and jurisdiction-specific clauses, AI-assisted drafting, and synced or version-pinned links into templates, with deviation detection.
Versioned templates with approval-gated publishing, validated merge fields, and inline editing during contract creation.
Sequential, parallel, or conditional internal sign-off with queues, reminders, and escalation; material changes re-trigger approval.
Counter-proposal rounds over a secure link that needs no login, with version history, comments, internal notes, and automatic round close.
Amendments take effect once signed, renewals create a linked new contract, and terminations track notice periods and closeout tasks.
Track post-signature commitments with owners, due dates, reminders, escalation, and overdue reporting.
Link master agreements, amendments, renewals, and orders and browse them as a tree, with bulk backfill for existing portfolios.
Organization and contact records for the other side of each deal, with AI-suggested parties to add in one click.
Renewal alerts on an owner-chosen lead time, 90-day expiry views, and contract-level mute and snooze.
Analytics for renewals, adoption, volume, and revenue leakage, plus a custom report builder.
Start a contract from a WelcomeHome prospect, which prefills the template and links the resident; administrators choose which communities to connect.
Use Cases by Segment
| Segment | Key Use Cases |
|---|---|
| Senior Living | Move-in packets, residency agreements, physician orders, POA tracking |
| Provider Groups | Consent forms, provider contracts, credentialing |
| Health Plans | Enrollment packets, authorized representative agreements |
| Home Health & Clinics | Intake, care plans, HIPAA consent, treatment authorizations |
| HR & Onboarding | Offer letters, onboarding, compliance training |
| General Use | Business contracts, vendor agreements, internal policies |
AI-Powered Intelligence
skyAgent, Skypoint's Gemini-powered contract AI, runs through signing and contract management to cut prep time and surface meaning in long documents.
Detect signature, initial, date, and text fields automatically.
Preview suggested fields before committing them.
Classify documents by type for consistent routing and storage.
Recommend recipients from document content and signing history.
Plain-language summaries so signers know what they are agreeing to.
Flag unusual clauses, missing fields, or out-of-pattern terms before sending.
Extract parties, dates, terms, amounts, and obligations, reviewed per contract or in bulk.
Plain-language questions across contracts, envelopes, and reports, grounded in real records; proposed changes are staged for confirmation.
Key facts from each contract carry context across chats, with administrator-approved team memory.
Save a prompt as a Skill, run it on any contract, share it with the team, or schedule it as a recurring digest.
Scanned PDFs are recognized automatically so their text is searchable and available to AI.
Generate clause language and flag deviations from the approved standard.
Surface organizations in your agreements not yet saved as counterparties.
Administrators set token limits per instance, user, and turn, and manage skyAgent's instructions.
External AI clients read skyCLM data through read-only tools under the app's access rules.
Recommend which user groups should see a contract, with a review queue and audited grants.
Compliance & Governance
skyCLM is built for organizations where every signature must stand up to a survey, an audit, or a court.
Set retention policies per envelope type or tenant.
Full ESIGN Act support, including paper-copy options and required disclosures.
Deliver consent disclosures in the signer's preferred language.
A Certificate of Completion with timestamps, ISP, and geolocation on every envelope.
Long-term, tamper-evident proof of signing.
Track every notification, reminder, and delivery event.
Opt-in policy that voids expired envelopes to reduce stale-envelope risk.
Manage suppression lists per tenant for deliverability control.
Every access grant and removal is audited, and affected members are notified.
Dedicated permissions for group administration, integrations, and paper copies.
Switch between personal and organization-wide views; visibility filters never change access.
Enterprise Features
An enterprise signing feature set with the scale and governance large organizations expect.
Send personalized envelopes to thousands of recipients with role-based fields and witness support.
Schedule single or bulk sends for enrollment windows and time-zone-sensitive dispatch.
Self-service web forms and signing links with conditional logic, QR codes, and optional passwords.
Drag-and-drop routing, approvals, and conditional logic.
Validate emails, phones, bank accounts, and addresses supplied during signing.
Government ID checks before high-trust signatures.
Inline comments without leaving the envelope.
Show or hide fields based on signer responses.
Require checklists and accept uploads in the signing flow.
KPI cards with period comparison, pipeline mix, recent activity, and an expiring-soon panel.
A live maintenance banner during planned updates.
Bundle envelopes into one sequential signing session.
Host signers on your own device, or convert a remote envelope to in-person.
Export completed envelopes and audit certificates as one ZIP.
Filter by who has access and run bulk access, remind, void, or export actions.
Move between sky* applications without signing in again.
Dialogs, side drawers, a shared filter bar, and light or dark themes.
Voided envelopes show the void reason on their status badge.
Business Impact
Less paperwork prep and chasing.
Paperwork complete before arrival.
Documents stored securely and instantly searchable.
Family and POA holders sign from anywhere.
Court-admissible, timestamped audit trails.
Data flows across skyCLM and other sky* applications.
Who Benefits
Faster admissions and move-ins with consistent compliance.
Faster intake and credentialing with less front-office burden.
Standardized signing across departments and facilities.
Visibility into document status and lower administrative cost.
Platform Integration
- skyData — Unified data and workflow orchestration
- skyMDM — Master data for resident and patient records
- skyCare — Clinical workflow integration
- skyAdmissions — Referral intake and eligibility
- skyComply — Compliance tracking and corrective actions
- skySupport — In-app help desk; skyCLM access can be provisioned from skySupport
- WelcomeHome — Start contracts from CRM prospects
Get Started
skyCLM is available as part of the Skypoint platform. Contact your Skypoint representative to configure it for your organization.