Overview
skyCommand is a cross-enterprise AI command center that unifies 350+ clinical, financial, operational, and quality KPIs into a real-time decision layer. Leaders don't just spot risk—they act on it, launching tasks, interventions, and agentic workflows directly from KPIs.
It brings together analytics domains for Occupancy, Marketing, Labor, Care, and Financial with a Next Best Action feed, AI executive briefings, skyAgent for answering questions and doing work, multi-model forecasting, and what-if planning. Leaders move from a portfolio view down to a single community or resident in seconds.
Vertical packs for senior living, skilled nursing, healthcare, and payer negotiation supply each industry's vocabulary, thresholds, dollar rates, plays, and funnels, so the product reads naturally to every role without configuration.
Why It's Needed
Health systems, senior living operators, and payers often run on disconnected dashboards, spreadsheets, and vendor reports. Traditional BI stops at insight, leaving teams to coordinate interventions by hand and react to problems instead of preventing them.
skyCommand closes the loop between data, decision, and action. Briefings explain what is happening, forecasts project what comes next, and conversational analytics answer questions instantly. Next Best Action gives each person a short, ranked list of high-impact items with the button that does the work, while scheduled tasks, to-dos, and initiative tracking turn insight into measurable action.
Key Capabilities
350+ KPIs across census, staffing, quality, revenue cycle, hospitalizations, referrals, and more, organized into five domains with trends, period comparisons, and tooltips. The catalog is built from each organization's own governed queries, not a fixed list.
A short, ranked list of what to do now, per user and role, across Today, Tomorrow, This Week, and This Month. Each item shows the signal, its dollar cost, the recommended play, and a button to start the work; items become tracked tasks and are checked later to see whether the number moved. Users can open the reasoning, mute signal types, and (in senior living) view a leads-to-move-ins funnel.
AI briefings analyze KPI trends and recommend actions. Multi-model forecasting projects outcomes up to 365 days ahead with plain-language narratives, and resident risk scoring and exit prediction flag at-risk residents early.
Trigger prior auth, outreach, care-management reviews, or compliance tasks from the dashboard. Scheduled tasks can run when a KPI crosses a threshold and report by email, SMS, Teams, or Slack, and to-dos and recurring work can be handed to skyAgent.
Assign owners, track completion, and standardize playbooks. Fine-grained permissions gate every page and setting, with an audit trail and usage analytics, and initiative tracking measures ROI with milestone monitoring.
Compare communities, markets, service lines, and regions with root-cause analytics. A Portfolio page combines key widgets from every domain with a Portfolio Pulse header, an AI-selected watchlist, and a community scorecard.
Tailored views for executives, community leaders, clinicians, finance, and quality directors. A work-first sidebar keeps daily work in front with administration in the avatar menu, plus guided walkthroughs, role impersonation for admins, and phone, tablet, and dark-mode support.
Every screen is available in English and Spanish, with an organization default and messages, briefings, and notes shown in each viewer's language. Administrators set the logo, favicon, title, accent color, and theme.
A pack carries the vocabulary, thresholds, plays, funnels, dashboard templates, roles, and AI skills for a service line, and operators can turn on several. Pack Studio lets administrators create, edit, assign, and export packs.
Features
Ranks issues by financial, clinical, and operational impact. Resident risk scoring flags health deterioration, and exit prediction flags likely move-outs within 30, 60, or 90 days.
Standardize responses to census dips, staffing anomalies, or quality issues, backed by scheduled tasks that check KPIs against thresholds.
Move from enterprise to region to community to resident in seconds, with a Communities roster and Resident 360 profiles covering care, assessments, and risk.
Start workflows in skyAuth, skyAdmissions, skyCare, or skyChat from inside a KPI, with skyAgent delivering finished outputs. Each person chooses Manual or Automatic approvals, and administrators can make a role answer-only.
Reminders, escalations, and initiative scoring keep teams accountable, with expected vs. actual ROI and automated status updates.
On-demand executive summaries and monthly recaps that identify trends and recommend actions for communities, portfolios, the KPI Library, and forecast runs, with customizable focus areas.
An AI agent for operational analytics that handles questions and work in one conversation. It proposes a plan before big jobs, acts under each person's approval setting, runs and queues parallel conversations, names the sources behind every answer, accepts attachments, runs code, and returns downloadable decks, spreadsheets, and documents. With "Keep doing this" or /loop, it keeps working on a goal until done.
A ⌘K command palette, live progress checklist, and mid-turn steering. Answers carry citations; chats can be searched, archived, or run incognito, and personal preferences shape replies.
Group related chats with their own files and memory, share them with members, and import projects from Claude.
Deliverables collect in an Artifacts gallery, open full screen on any device, and are shared or exported from one menu, with diagrams and Office previews built in. skyAgent also edits Word documents with tracked changes.
Natural voice conversation with skyAgent: hold to talk, type mid-conversation, adjust pace and language, and approve actions by voice. Live dictation shows words as they are spoken, and answers can be read aloud.
Weighs realized rate against occupancy to recommend raising, holding, or leaving price alone—including when low occupancy is not a pricing problem. Recommendations appear as ranges in Next Best Action.
Scores prospects on proximity, financial fit, lifestyle fit, life stage, and influencers, and tracks momentum through sales stages. Includes counselor performance, a stalled-prospect list, and an AI coaching briefing.
A searchable catalog of every KPI, each with trends, breakdowns, multi-model forecasts, saved run history, and its own what-if scenarios.
Build insight pages without engineering using drag-and-drop chart, table, funnel, treemap, and KPI card widgets with rich formatting and AI explanations. Widgets can be pinned with their filters to My Dashboard or a shared Organization Dashboard.
A central filter catalog with cascading, hierarchical filters that show only valid combinations. Selections and date ranges can follow users across pages.
Forecast occupancy, staffing, care revenue, leads, and financials with models such as Holt-Winters, Prophet, ARIMA, and gradient boosting over 30 to 365 days, and each forecast names the model behind it. Runs can be revisited, exported, and explained by AI, and health-adjusted forecasting factors in resident acuity.
Build, save, and compare scenarios on every insight page and KPI, with the financial impact of each option. Administrators define the drivers and ranges per domain.
Create recurring tasks by hand or with /schedule in skyAgent, run daily, weekly, monthly, on a KPI threshold, or by webhook. Results arrive as a file or link by email, SMS, Teams, or Slack, and replies to SMS reach skyAgent. A Background work view shows everything running on its own.
The intelligence layer behind skyAgent. Each person sees and controls what skyAgent remembers about them, organization memory is added by reviewed proposal, and administrators manage retention, legal holds, session history, and the system prompt.
Manage connectors, skills, and plugins in one place, including WelcomeHome, Smartsheet, and custom connectors, with each connector's tools governed by organization, role, or person. SharePoint and Google Drive connections sync shared folders on a schedule. ChatGPT and other AI clients can connect to skyCommand over OAuth under the same permissions and audit trail.
Spend tracking with budget alerts, agent health and cost with controls to pause autonomous work, an exportable activity timeline, records and legal holds, a read-only Auditor role, and a Usage page showing each person their monthly limit, while "While you were away" summaries catch people up.
IP allowlisting, domain capture, SSO, just-in-time and SCIM provisioning for Entra ID, and personal or instance-wide data export. A People page brings members, roles, and access together, and capabilities such as voice, code execution, connectors, the desktop app, the browser extension, and Office are available with a switch for each.
Power BI reports open full screen with zoom, split view, print, and filter reset, in an order set by administrators.
Compare assessed with provided care levels to surface mismatches and their revenue impact across communities.
Desktop, Browser and Office
A macOS and Windows app where skyAgent saves to working folders, with shared folders as project knowledge, role-controlled computer use, phone access, and fleet deployment for IT.
skyAgent works in each person's own Chrome or Edge browser to carry out multi-step web tasks, with per-site approval and reusable recorded workflows.
One add-in brings skyAgent to Outlook, Excel, Word, and PowerPoint: Word edits arrive as tracked changes, protected Excel templates are filled in place, PDF forms are filled and checked, and email replies are drafted but never sent.
One page lists the desktop app, browser extension, and Office add-in.
Use Cases
Detect predicted occupancy dips with acuity-aware forecasting and threshold-based tasks, then trigger outreach or referral follow-ups.
Use care reconciliation to recover missed revenue and intervene early with risk scoring and exit prediction.
Pinpoint at-risk residents, monitor acuity changes, and find communities with care gaps from one dashboard.
Briefings, portfolio dashboards, and Next Best Action give leaders a single source of truth, and skyAgent answers ad-hoc questions during rounds.
Find communities priced below what demand will bear, with dollar impact attached and actionable from the same priority list.
Work prospects in the order the evidence supports, surface stalled leads, and turn budget shortfalls into concrete lead targets.
Standardize interventions, benchmark communities, compare scenarios, and track initiative ROI across the portfolio.