Glossary
Operations Ontology
skyData
The brain of Skypoint's agentic ecosystem, enabling private, compliant, compound AI systems tailored to healthcare operations. skyData harmonizes 250+ data sources and enriches them with healthcare ontologies in a low-code/no-code environment designed for building, testing, and deploying healthcare-specific AI agents.
skyMDM
Master Data Management solution providing AI-driven match, merge, dedupe, and real-time 360° data capabilities. It creates a single source of truth across healthcare organizations by resolving identities and maintaining accurate, connected records.
Applications & Agents
skyAdmissions
Automated referral intake, scoring, eligibility checks, and reimbursement optimization for SNFs (Skilled Nursing Facilities). Streamlines the admissions process to maximize occupancy while ensuring appropriate patient placement.
skyAdvisor
AI sales agent that converts inquiries into tour-ready leads 24/7. Engages prospects through chat, web forms, and surveys with intelligent conversation, then seamlessly hands off qualified leads to your sales team for personal follow-up.
skyAuth - Provider
Automates the entire prior authorization (PA) lifecycle from the provider perspective, reducing manual workload and accelerating patient access to care.
skyAuth - Payor
Streamlines the prior authorization review and decision process for health plans. Automates medical necessity reviews, reduces turnaround times, and improves consistency in authorization decisions.
skyCare - Senior Living
Enables care teams to improve resident outcomes and satisfaction through seamless integration with clinical workflows. Provides specialized tools for assisted living, memory care, and independent living communities.
skyCare - VBC
Enables care teams to close gaps, improve outcomes, and meet VBC (Value-Based Care) metrics through seamless integration with clinical workflows. Supports population health management and risk-based contracting success.
skyChat
Secure, healthcare-trained conversational AI for instant answers and advanced reasoning. Provides staff and patients with intelligent, compliant assistance powered by healthcare-specific knowledge.
skyCommand
Orchestrates predictive insights, proactive alerts, and workflow automation in real time. Serves as the intelligent command center for healthcare operations.
skyComply
System of record for legal, risk, and compliance in senior living and post-acute care. Turns survey findings, incidents, licenses, and Medicare ADRs into attested, evidence-gated workflows with portfolio risk visibility.
skyInsights
Real-time financial and operational analytics integrated into Power BI. Transforms complex healthcare data into actionable insights that drive better decision-making.
skyPrivacy
Self-service privacy portal with automated DSR (Data Subject Request) processing for effortless compliance. Empowers individuals to exercise their privacy rights while reducing the burden on privacy teams.
skyReferral
End-to-end referral lifecycle automation — fax, upload, and partner-API intake, practice matching, eligibility and clinical review, EHR write-back, and analytics. Reduces leakage by routing referrals to the right provider or facility.
skyRev
Revenue-cycle operations for AdvancedMD practices — 271 eligibility, charge-slip posting with payer rules, analytics, and an approval-gated ERA scrubber that stops 100% write-offs from silently zeroing AR.
skyReputation
AI-powered SEO and reputation improvement through smarter review collection, aggregation, and action. Helps healthcare organizations build and maintain a strong online presence.
skyRFP
AI automation for RFP (Request for Proposal) workflows used by health plans. Accelerates the RFP response process while improving quality and consistency.
skyCLM
Enterprise eSignature and contract lifecycle management for healthcare organizations, formerly skySign. Covers senior living move-ins, provider agreements, and general business documents with HIPAA-compliant workflows, and carries an agreement through drafting, approval, negotiation, signature, obligations, and renewal on one audit trail. Available as full SaaS or self-managed deployment.
skyLearn
AI-powered learning management system built for healthcare operators, part of skyWorkforce. Manages the complete training lifecycle from course creation to certification issuance with AI-driven automation for scheduling, compliance tracking, and learner engagement.
skySupport
AI-powered enterprise helpdesk and support ticketing platform for healthcare, senior living, and HR organizations. Features intelligent ticket management, AI-powered knowledge base, unified agent workspace, and service catalog with compliance-ready design.
skyHire
AI-powered recruiting, hiring, and applicant tracking system for healthcare organizations, part of skyWorkforce. Features skyAgent, branded career pages, AI video interviews, employee referrals, recruiting automation, and digital onboarding.
skySchedule
AI scheduler for senior living and healthcare, part of skyWorkforce. Builds weekly schedules, fills open shifts through a waterfall, manages callouts and overtime, and lets staff pick up work from a mobile PWA — with skyAgent gated on every write.
skyVoice
Human-like AI that manages inbound and outbound calls instantly. Provides 24/7 intelligent voice assistance for healthcare organizations.
Platform Concepts
Dataflow
Data import, export, connections, transformations, and data quality management within the Skypoint platform.
Entities
Each data source ingested from the dataflows is added as an entity. Entities represent tables of data that can be mapped, matched, and merged.
Export
Exports entities to destinations using export connectors provided by the platform.
Instances
Subsidiaries of a single tenant. As soon as you create an account on the platform, a default instance is created (Sandbox).
Lakehouse
Brings together the benefits of a data lake and data warehouse to create a new open data management architecture based on Delta Lake.
Ontology
Used to create associations/relationships between entities for use in analytics and applications.
Tenants
Each customer organization on the Skypoint platform.
Transformations
Data transformation capabilities using dbt Core for preparing and enriching data within the platform.