> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skypoint.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Login

## Overview

A Skypoint AI account gives you access to all Skypoint AI products and solutions with just a single login. You can use your credentials to sign in to Skypoint AI Studio. Each account is specific to a tenant and offers various features that allow you to manage everything in one place.

<Note>
  If you're a new user experiencing issues with signing up or signing in, please contact the  [Skypoint AI support team](https://skypointcloud.com/customer-support/). Our support team member will address your queries with customized solutions and ensure a swift login, allowing you to access our competitive, high-quality solutions.
</Note>

## To Sign in to your Skypoint account

1. Go to the [Sign In](https://app.skypointcloud.com/) page.

<img src="https://mintcdn.com/skypoint/cpUrBeOxAAEYYp2w/doc_snippets/Skypointlogin1.png?fit=max&auto=format&n=cpUrBeOxAAEYYp2w&q=85&s=5222f1bebda0ecf748c323b479fa34b9" alt="image" width="2988" height="1602" data-path="doc_snippets/Skypointlogin1.png" />

2. You have the following sign-up options available:

| To                              | Do                                                        |
| :------------------------------ | :-------------------------------------------------------- |
| Log in with Email ID            | Type in your email Id and password and click **Sign in**. |
| Log in with a Microsoft account | Click **Sign In with Microsoft**.                         |
| Log in with a Google account    | Click **Sign In with Google**.                            |

3. If you enter **Email** Id to sign in, then type the **Password** in the text box.
4. Then click the **Sign in** button to log in.

<Note>
  Based on your authentication process, the credentials will be verified from Skypoint secured data resources.
</Note>

5. If you are logging in for the first time, you must select the appropriate infrastructure to start with. Choose either **Skypoint Infrastructure** or your **Own infrastructure**. To know more about Tenant, click on the [Tenant section](tenant.md).

<Note>
  This sign-in process guide is intended for users who have signed up for a Skypoint AI account on their own and are logging in for the first time.
</Note>

<img src="https://mintcdn.com/skypoint/cpUrBeOxAAEYYp2w/doc_snippets/Skypointlogin2.png?fit=max&auto=format&n=cpUrBeOxAAEYYp2w&q=85&s=3062520c6117d35ac28a610822c25121" alt="image" width="4322" height="1870" data-path="doc_snippets/Skypointlogin2.png" />

<img src="https://mintcdn.com/skypoint/cpUrBeOxAAEYYp2w/doc_snippets/Skypointlogin3.png?fit=max&auto=format&n=cpUrBeOxAAEYYp2w&q=85&s=d54187675de5c4f9b56d623f7fa75ac0" alt="image" width="3216" height="2485" data-path="doc_snippets/Skypointlogin3.png" />

Please allow few minutes to map the resources to your account. After verification, your account appears on the Skypoint AI Studio dashboard. For users, logging in for the first time, a default instance named *Sandbox* is automatically created.

<img src="https://mintcdn.com/skypoint/cpUrBeOxAAEYYp2w/doc_snippets/Skypointlogin4.png?fit=max&auto=format&n=cpUrBeOxAAEYYp2w&q=85&s=a6fb1173fb4f0412078c078af7598a66" alt="image" width="4410" height="2485" data-path="doc_snippets/Skypointlogin4.png" />

6. Use the left pane to navigate and work with Skypoint AI solutions.

## To reset your password

If you enter an incorrect password, an error message will appear, and you will need to reset your forgotten Skypoint AI account password.

<img src="https://mintcdn.com/skypoint/cpUrBeOxAAEYYp2w/doc_snippets/Skypointresetpwd1.png?fit=max&auto=format&n=cpUrBeOxAAEYYp2w&q=85&s=1e76b91c711342a162081efe8ac65238" alt="image" width="2988" height="1602" data-path="doc_snippets/Skypointresetpwd1.png" />

1. Select **Forgot your password?**.

The **Reset Password** window appears as shown in the figure below:

<img src="https://mintcdn.com/skypoint/cpUrBeOxAAEYYp2w/doc_snippets/Skypointresetpwd2.png?fit=max&auto=format&n=cpUrBeOxAAEYYp2w&q=85&s=5f3a80b4a767016f89bdd09c25aca5b3" alt="image" width="2862" height="1598" data-path="doc_snippets/Skypointresetpwd2.png" />

2. Enter your registered email id and click **Send verification code**.
3. You will see a confirmation message stating "Verification code OTP sent to your email id".

<img src="https://mintcdn.com/skypoint/cpUrBeOxAAEYYp2w/doc_snippets/Skypointresetpwd3.png?fit=max&auto=format&n=cpUrBeOxAAEYYp2w&q=85&s=810312421f45e9d9853c8366886c1c62" alt="image" width="2860" height="1606" data-path="doc_snippets/Skypointresetpwd3.png" />

4. Check your mailbox for the verification code. If you haven’t received the verification code in your mailbox, check your spam or junk mail folders or request for a new one by clicking on **Send new code**.
5. Enter the verification code you have received and click the **Verify** button.
6. When prompted, enter a new password, and select **Reset.** Once you reset the password, you will be redirected to the login page.
7. Enter your email and updated password, then click **Sign in** to open the Skypoint AI Dashboard page.