> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skypoint.ai/llms.txt
> Use this file to discover all available pages before exploring further.

#  

<Frame>
  <img className="block dark:hidden" src="https://mintcdn.com/skypoint/IMvfDKGrlS8royKj/doc_snippets/skychat_logo.png?fit=max&auto=format&n=IMvfDKGrlS8royKj&q=85&s=aa90ac9bd33cf441903d7aa23789601b" alt="skyChat" width="331" height="57" data-path="doc_snippets/skychat_logo.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/skypoint/ag8lSt-Ena6HnXG9/doc_snippets/skychat_logo_dark.png?fit=max&auto=format&n=ag8lSt-Ena6HnXG9&q=85&s=dd9eb70e526cad436d489787472f956b" alt="skyChat" width="331" height="57" data-path="doc_snippets/skychat_logo_dark.png" />
</Frame>

## Overview

skyChat is the Secure and Private AI Assistant Built for Senior Living, part of the Skypoint AI for Senior Living 365 Suite.

Senior living organizations operate with thousands of policies, SOPs, regulatory requirements, HR processes, and community workflows. Staff often lose valuable time searching through SharePoint, binders, and emails to find the information they need.

skyChat delivers fast, accurate, and private AI assistance designed specifically for senior living operators. It connects your organization's knowledge, documents, and data into one secure conversational assistant that every team member can trust. With four specialized AI agents, multiple knowledge sources, built-in analytics, voice interaction, and multilingual support, skyChat helps communities work faster, stay compliant, improve consistency, and elevate resident and family experiences.

## Designed for Senior Living Use Cases

<CardGroup cols={2}>
  <Card title="Policies & Compliance" icon="shield-check">
    Quickly find guidance on state regulations, emergency preparedness, infection control, incident reporting, medication protocols, and documentation requirements.
  </Card>

  <Card title="Operational Support" icon="clipboard-list">
    Access move-in/move-out procedures, communication templates, dining standards, transportation schedules, activity planning, and daily checklists.
  </Card>

  <Card title="Sales & Marketing" icon="bullhorn">
    Find floor plans, rate information, competitive talking points, follow-up templates, brand materials, and CRM guidelines instantly.
  </Card>

  <Card title="HR & Workforce" icon="users">
    Streamline employee handbook questions, onboarding steps, benefits guidance, training materials, and interview support.
  </Card>
</CardGroup>

## Why skyChat?

| Challenge                                                           | skyChat Solution                                                              |
| :------------------------------------------------------------------ | :---------------------------------------------------------------------------- |
| Policies and SOPs scattered across systems                          | Unified access across all communities and departments                         |
| Staff waste time looking for answers                                | Instant AI-powered responses with accurate citations                          |
| Generic AI tools charge per user and not suitable for senior living | Agents designed specifically for senior living operations                     |
| Risk of incorrect or unauthorized information                       | Enterprise-grade security with role-based access                              |
| Slow adoption of complex software without support                   | Simple chat interface anyone can start using immediately with premium support |
| Data scattered across SharePoint and Google Drive                   | Unified search across multiple knowledge sources with automatic sync          |
| No visibility into AI adoption and usage                            | Built-in analytics dashboard with usage metrics, trends, and export           |
| Inconsistent access controls across teams                           | Role-based access with granular agent and feature visibility controls         |

## AI Agents for Your Teams

<CardGroup cols={2}>
  <Card title="General Knowledge" icon="comments">
    General AI assistant supporting day-to-day operations, web search, sales, and administrative questions. Features web search capability for up-to-date information and an advanced reasoning mode for complex questions requiring deeper analysis.
  </Card>

  <Card title="Document Analyst" icon="file-lines">
    Searches, analyzes, and extracts insights from policies, emergency plans, SOPs, safety guidelines, HR documents, and compliance files. Provides answers with inline source citations so teams can verify information and trace it back to the original document.
  </Card>

  <Card title="SQL Data Agent" icon="database">
    Query operational data using natural language including occupancy, census, staffing levels, financial KPIs, and performance metrics. Ask questions in plain English and receive structured data results with configurable display options.
  </Card>

  <Card title="Fabric Data Agent" icon="chart-mixed">
    Query organizational data using natural language through Microsoft Fabric. Leverages your existing Microsoft credentials for secure, permission-aware data access. Ideal for teams already using Microsoft Fabric for business intelligence and analytics.
  </Card>
</CardGroup>

## Knowledge Sources & Integration

<CardGroup cols={2}>
  <Card title="SharePoint Integration" icon="microsoft">
    Automatically sync and search your SharePoint libraries. Select specific folders to keep your knowledge base focused and relevant. Incremental sync keeps documents up-to-date automatically as changes are made.
  </Card>

  <Card title="Google Drive Integration" icon="google-drive">
    Sync and search your Google Drive libraries. Automatically converts Google Docs, Sheets, and Slides into searchable format. Supports organizational shared drives for team-wide knowledge access.
  </Card>

  <Card title="Multi-Format Files" icon="files">
    Compatible with PDF, Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Slides, and more.
  </Card>

  <Card title="Smart Search & Answers" icon="magnifying-glass">
    Uses keyword, semantic, and vector matching to improve accuracy across large document stores. Answers include source citations for easy verification and traceability.
  </Card>
</CardGroup>

## Features That Improve Community Productivity

### Real-Time Streaming Responses

Teams receive answers immediately as they are generated, enabling faster decision-making.

### Voice-Enabled Conversations

Ideal for mobile directors, care teams, and multitasking staff who need hands-free access. Choose from multiple voice options for a personalized interaction experience. Voice mode includes web search capability, admin-configurable voice behavior and guidelines, and visual indicators for thinking, speaking, and searching states.

### Document Upload and Analysis

Upload policies, audits, training guides, or compliance binders. skyChat reads, interprets, and answers questions instantly.

### Conversation Management

* Bookmark important conversations
* Pin conversations for quick access
* Share conversations with colleagues via secure links
* Search across your full conversation history
* Smart suggestions that anticipate your next question
* Export conversations for documentation and audits

### Multilingual Support

skyChat is available in English, Spanish, and French. The interface adapts to the selected language, making it accessible for diverse teams across your communities.

### Personalization

Choose between dark and light themes, select your preferred voice model, and customize chat preferences to match your workflow.

## Admin Control Center

Corporate and IT teams maintain full control of the AI environment:

**Access & Permissions**

| Capability       | Description                                                                                                              |
| :--------------- | :----------------------------------------------------------------------------------------------------------------------- |
| User Management  | Add users and assign roles across instances, including bulk role assignment for efficient onboarding of large user bases |
| Role Management  | Create custom roles with specific permissions for each team                                                              |
| Agent Assignment | Control which AI agents each role can access                                                                             |
| Pipeline Setup   | Configure data pipelines with clearly marked required fields to reduce setup errors                                      |

**Branding & Customization**

| Capability          | Description                                                                  |
| :------------------ | :--------------------------------------------------------------------------- |
| Appearance          | Upload logos (light and dark variants), brand images, and theme colors       |
| Voice Configuration | Select default voice model, set voice instructions and behavioral guidelines |
| Language            | Set default language (English, Spanish, or French)                           |
| SEO & Metadata      | Configure page title, description, keywords, and favicon                     |

**Knowledge Management**

| Capability              | Description                                                      |
| :---------------------- | :--------------------------------------------------------------- |
| SharePoint Connectors   | Connect and sync SharePoint document libraries                   |
| Google Drive Connectors | Connect and sync Google Drive folders and shared drives          |
| Sync Management         | Monitor sync status, view sync history, and trigger manual syncs |

**Insights & Analytics**

| Capability              | Description                                                           |
| :---------------------- | :-------------------------------------------------------------------- |
| Usage Overview          | Track active users, conversations, and message trends over time       |
| Agent Analytics         | See which agents are most used and effective across your organization |
| Prompt & Topic Analysis | Understand what teams are asking about to identify knowledge gaps     |
| Export                  | Download analytics data for reporting and stakeholder presentations   |
| Date Range Filtering    | View metrics for 7, 30, or 90 day periods                             |

**Platform Administration**

| Capability     | Description                             |
| :------------- | :-------------------------------------- |
| Domain Mapping | Map custom domains to skyChat instances |

## Business Benefits for Senior Living Operators

<CardGroup cols={3}>
  <Card title="Accelerate Decision Making" icon="bolt">
    Directors, corporate teams, and staff get accurate answers in seconds.
  </Card>

  <Card title="Strengthen Compliance" icon="clipboard-check">
    Regulatory and policy information stays accurate, accessible, and consistent.
  </Card>

  <Card title="Reduce Training Time" icon="graduation-cap">
    New hires learn faster with instant access to reliable information.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Improve Consistency Across Communities" icon="building">
    Ensure every community follows the same standards and procedures with centralized role-based configuration and uniform agent access.
  </Card>

  <Card title="Scale Expertise Across the Portfolio" icon="chart-line">
    skyChat captures and distributes institutional knowledge across all regions and communities.
  </Card>

  <Card title="Gain Actionable Insights" icon="chart-pie">
    Track AI adoption, measure agent effectiveness, and identify training opportunities with built-in analytics and exportable reports.
  </Card>
</CardGroup>

## Help & Support

Get assistance directly from within skyChat:

* Submit and track support tickets without leaving the application
* Categorize requests by type for faster routing
* Attach files and screenshots to provide context
* Communicate with support through comment threads on each ticket
* Track ticket status from open through resolution

## Security You Can Trust

<CardGroup cols={3}>
  <Card title="Single Sign-On" icon="key">
    Microsoft Entra ID or Google SSO authentication
  </Card>

  <Card title="Data Isolation" icon="shield">
    Multi-tenant data isolation for complete security
  </Card>

  <Card title="Certifications" icon="certificate">
    HITRUST r2 and SOC 2 Type 2 certified
  </Card>
</CardGroup>

<CardGroup cols={3}>
  <Card title="Role-Based Access" icon="user-lock">
    Users only see the agents and data their role permits. Secure conversation sharing via encoded links.
  </Card>

  <Card title="Privacy First" icon="lock">
    No training on your data — your information stays private. Session timeout protection and automatic token refresh.
  </Card>

  <Card title="Enterprise Infrastructure" icon="cloud">
    Built on Microsoft Azure and Google Cloud with enterprise-grade encryption for data in transit and at rest.
  </Card>
</CardGroup>

## The skyChat Advantage

skyChat is purpose-built for senior living organizations that need fast, accurate, and secure AI assistance. With four specialized AI agents, multiple knowledge sources including SharePoint and Google Drive, built-in analytics, role-based access control, voice interaction, multilingual support, and in-app help and support — skyChat is the most complete AI assistant for senior living operations.