> ## Documentation Index > Fetch the complete documentation index at: https://docs.skypoint.ai/llms.txt > Use this file to discover all available pages before exploring further. # Glossary ## Operations Ontology ### skyData The brain of Skypoint's agentic ecosystem, enabling private, compliant, compound AI systems tailored to healthcare operations. skyData harmonizes 250+ data sources and enriches them with healthcare ontologies in a low-code/no-code environment designed for building, testing, and deploying healthcare-specific AI agents. ### skyMDM Master Data Management solution providing AI-driven match, merge, dedupe, and real-time 360° data capabilities. It creates a single source of truth across healthcare organizations by resolving identities and maintaining accurate, connected records. ## Applications & Agents ### skyAdmissions Automated referral intake, scoring, eligibility checks, and reimbursement optimization for SNFs (Skilled Nursing Facilities). Streamlines the admissions process to maximize occupancy while ensuring appropriate patient placement. ### skyAdvisor AI sales agent that converts inquiries into tour-ready leads 24/7. Engages prospects through chat, web forms, and surveys with intelligent conversation, then seamlessly hands off qualified leads to your sales team for personal follow-up. ### skyAuth - Provider Automates the entire prior authorization (PA) lifecycle from the provider perspective, reducing manual workload and accelerating patient access to care. ### skyAuth - Payor Streamlines the prior authorization review and decision process for health plans. Automates medical necessity reviews, reduces turnaround times, and improves consistency in authorization decisions. ### skyCare - Senior Living Enables care teams to improve resident outcomes and satisfaction through seamless integration with clinical workflows. Provides specialized tools for assisted living, memory care, and independent living communities. ### skyCare - VBC Enables care teams to close gaps, improve outcomes, and meet VBC (Value-Based Care) metrics through seamless integration with clinical workflows. Supports population health management and risk-based contracting success. ### skyChat Secure, healthcare-trained conversational AI for instant answers and advanced reasoning. Provides staff and patients with intelligent, compliant assistance powered by healthcare-specific knowledge. ### skyCommand Orchestrates predictive insights, proactive alerts, and workflow automation in real time. Serves as the intelligent command center for healthcare operations. ### skyComply Automates corrective actions and compliance workflows to ensure timely, verifiable quality and regulatory readiness. Helps healthcare organizations maintain continuous compliance with evolving regulations. ### skyInsights Real-time financial and operational analytics integrated into Power BI. Transforms complex healthcare data into actionable insights that drive better decision-making. ### skyPrivacy Self-service privacy portal with automated DSR (Data Subject Request) processing for effortless compliance. Empowers individuals to exercise their privacy rights while reducing the burden on privacy teams. ### skyReferral Reduces leakage by routing referrals to the right provider or facility. Optimizes the referral process to keep patients within your network while ensuring appropriate care. ### skyReputation AI-powered SEO and reputation improvement through smarter review collection, aggregation, and action. Helps healthcare organizations build and maintain a strong online presence. ### skyRFP AI automation for RFP (Request for Proposal) workflows used by health plans. Accelerates the RFP response process while improving quality and consistency. ### skySign Enterprise-grade electronic signature solution for healthcare organizations. Supports senior living move-ins, provider agreements, and general business documents with HIPAA-compliant workflows, available as full SaaS or self-managed deployment. ### skyLearn AI-powered learning management system built for healthcare operators, part of skyWorkforce. Manages the complete training lifecycle from course creation to certification issuance with AI-driven automation for scheduling, compliance tracking, and learner engagement. ### skySupport AI-powered enterprise helpdesk and support ticketing platform for healthcare, senior living, and HR organizations. Features intelligent ticket management, AI-powered knowledge base, unified agent workspace, and service catalog with compliance-ready design. ### skyHire AI-powered recruiting, hiring, and applicant tracking system for healthcare organizations, part of skyWorkforce. Features skyAgent (autonomous AI recruiter), skyJobs (branded career pages), recruiting automation, and digital onboarding—delivering faster time-to-hire with 75% lower cost. ### skyVoice Human-like AI that manages inbound and outbound calls instantly. Provides 24/7 intelligent voice assistance for healthcare organizations. ## Platform Concepts ### Dataflow Data import, export, connections, transformations, and data quality management within the Skypoint platform. ### Entities Each data source ingested from the dataflows is added as an entity. Entities represent tables of data that can be mapped, matched, and merged. ### Export Exports entities to destinations using export connectors provided by the platform. ### Instances Subsidiaries of a single tenant. As soon as you create an account on the platform, a default instance is created (Sandbox). ### Lakehouse Brings together the benefits of a data lake and data warehouse to create a new open data management architecture based on Delta Lake. ### Ontology Used to create associations/relationships between entities for use in analytics and applications. ### Tenants Each customer organization on the Skypoint platform. ### Transformations Data transformation capabilities using dbt Core for preparing and enriching data within the platform.